“Before I could even say anything, she posted on her story: ’[Shop Name] has the worst service, barista named [my name] was so rude for no reason. Don’t go here.’”

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"My boss has no formal deal with her, so technically it's against policy. I've let it slide a few times when it was slow, but last Saturday we were slammed, line out the door, two callouts, I was solo on bar."

"She got really snotty, said, 'Fine, I'll just take my business elsewhere,' then pulled out her phone and took a photo of me mid-reach for a cup. Before I could even say anything, she posted on her story: '[Shop Name] has the worst service, barista named [my name] was so rude for no reason. Don't go here.'"

"My boss reviewed the security footage, laughed, and told me I did nothing wrong. But now a couple of my coworkers say I should have just given her the $1.50 upgrade to avoid the drama and the bad press. The owner is staying out of it, but Megan keeps commenting on our Instagram posts with 'Remember when your staff harassed me?'"

"Not the asshole. You did nothing wrong. Don't ever do anything to avoid the drama or to keep the peace. You don't give these things away to everybody, so you shouldn't do it for her. She's treading on legal waters, with harassing you and defamation by libel about the business."—Vandreeson 

"I'd reply to her comment with I didn't harass you. I refused to give you a free upgrade because you do it every time you order. If you want whatever drink she wants, then that's what you should order."—princessmem

"Your boss needs to get a backbone and post the security footage on the company's page to defend his employee and his business. Not the asshole."—Public-Ad-9827

"You never should've been doing that without permission from your boss in the first place. Also, this whole situation would've been avoided if you had not taken it upon yourself to decide it was ever ok in the first place."—IslandBusy1165